Thank you! Very difficult to believe. They did not have or offer any replacement tickets. Rich Text; HTML; Preview; Quote. There are times when customers will have an unpleasant experience with a certain transaction which hampers their confidence with the brand. These FanCode credits, as the company calls them, can be used for StubHub purchases, but nothing else. Guarantee for buyers so that they will either receive replacement tickets or a refund if something goes wrong with the vendor; guarantee for the vendor that he or she can list his or her own price and post tickets free of charge. Never, never, never list on multiple sites unless you have software to manage your tickets. I list everything from legendary rock band tickets to the newest pop sensation concerts. Lindsay is the author of this solution article. Travel Rewards Cards; There are several ways in which the company can choose to refund you, though, and they are as follows: Another option StubHub often offers to dissatisfied buyers is to resell their tickets on the website. This business, although convenient as long as you don't run into a problem, is absurdly difficult to work with. The StubHub marketplace works as a mediator between ticket buyers and sellers, who are all regular people, lets say. From what I understand, there's about 50 brokers . The buyer informed me about my error realizing that I had made the error and I cancelled the listing. Huh! Told me I am not getting paid. For more information about reviews on ConsumerAffairs.com please visit our Go to 'My tickets' then Sales (on the StubHub app, tap the first drop-down menu to see it) Find the sale. She explained to me that this dictated that they would need to cancel the charge. The event was canceled and Stubhub changed the guarantee. Seating Area: 104. As a musical artist, I would never want to be involved with them. I feel this is just a cash grab for Stub Hub. Help us improve this article with your feedback. Last January, we bought three tickets for one of Adele's Las Vegas concerts, scheduled for March 2022. Will it go to collections? Because the company works in partnership with ticket sellers, you are also never certain under what condition you can request a refund. Sharing your credit card details online comes with certain risks, and its getting more difficult to tell good and bad websites apart. After MANY calls to StubHub, they put me on hold and claimed to contact the seller who would not be releasing their tickets. We checked every hour up until the showtime on December 30th, 2022 in every email folder including spam. Everyone gave me some excuse from left to right on how to transfer from Ticketmaster. Ask the Community Contact Support She says she called and chatted online with StubHub . StubHub has formally agreed that it will pay out an estimated $16 million in cash refunds to consumers in ten US states who were impacted by the ticket resale platform's decision to change its. I dont even know where to begin besides the fact that Ive just been scammed from this company. Call toll-free from the U.S. or Canada, or chat online with support. International customers (47 currencies available), Check Out Everything DoNotPay Can Do for You. After the switch, you will enter the email address you use to access the community in order to reset your password. We value your privacy. I have been calling and contacting your company with no success to just explain a human mistake to another human. Customer service all the way to your seat, 2000-2022 StubHub. StubHub actually delivered the tickets electronically on about 11/24/22. Provided proof of transfer from 8/24/21. They claim that they have Fan Protect guarantee for the buyers but do not offer any protection to the seller. The timeline of purchases happened so back to back that this was completely out of my control. You will enter your community username and new password and done! Click here for details See all additional. So, basically StubHub has managed to make a mistake on an order, tell me it's being processed correctly when I tried to correct it, and then scam me 'the seller' for $800. We do still love going to events and want buying tickets online to be easy and safe. To give you an example, we go out of our way to sort your issues with: We have helped over 300,000 people with their problems. It's automatic when you cancel now. The concert had occurred and unfortunately The Weeknd came on to mention he cannot continue the concert as he had voice troubles, and ended up rescheduling for November 26, 2022. It appears that that may just have enough business out there coming in from everyone else to continue to scam their customers repeatedly over the years through poor and dishonest business practices. Should i cancel my card? that's more than 100% of the listing. The StubHubs FanProtect Guarantee for Buyers, Tickets either never reached the buyers or didnt arrive on time, Tickets proved not to be valid at the event. We found and bought tickets several weeks before the event. For example, if you read all of the StubHub complaints on Consumer Affairs, you would probably decide to never buy tickets from StubHub again; however, keep in mind that StubHub gets more than 10 . Is there a way out of this. Yes These are the steps to do it: If StubHub decides you can be refunded, youll probably get an email at some point on how to collect your refund. StubHub made a mistake and I pay for it!. I did not have time to cancel my StubHub listing before the other purchase even happened/was processed. Shame on StubHub for conducting their business this way. Okay. For barcode delivery, some payment will come within 24 h. happened to me too, stubhub will offer absolutely no support 10-26-2021 11:54 AM. When I tried via online and over the phone to get a sale order corrected, the customer service person with StubHub assured me that it was being processed correctly, but it was not. Today, we continue to offer you peace of mind with our exclusive FanProtect Guarantee, best-in-class customer service and product features that ensure we have your back. Simple and easy: Buy and sell tickets in only a few taps 2. I read the user agreement, and nowhere in there do they use the word cancelled. At this point I feel Im in trouble. Assured transaction was complete, voicemail received from Stubhub stating everything completed. Ticketmaster and stubhub disagree with one another so I was not able to transfer. From everything weve seen, the StubHub customer support is quite thin, to say the least. It covers you as a buyer if your tickets do not arrive in time for an event, are not valid for the listed event, or were grossly misrepresented on StubHub. No notifications went to Apple ID. In other words, when it can be too late to get a refund. StubHub won't refund 4,100 for Las Vegas gig Adele postponed 2023-01-18 - C. E., Bourne End, Bucks. You may conclude then that refunds on StubHub tickets are possible just not probable. Everyday: 5:00 AM - 9:00 PM Pacific time. The tickets were never delivered by the seller via email nor phone. Ticketmaster is a Scam. StubHub clearly does not! By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. By clicking 'Buy now,' you complete the order. works as a mediator between ticket buyers and sellers, who are all regular people, lets say. see the email we sent you for moredetails. I never saw a refund nor a refund receipt. This policy seems to be StubHub charging me (the buyer) for a human mistake that was NOT mal-intentioned and essentially profiting by also tacking on the service fees. Receive a coupon for 120 percent of your original purchase*. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. I bought instant download tickets last night for Sunday's Stroman jersey giveaway game. There are only two ways to request your refund from them on your own: Gather all the information you have on the purchase, Wait for a StubHub representative to reach you, Provide the information they might require. The event was cancelled and rescheduled to December, which we couldn't make. No. It was a great gamble, as it turned out, when 18 days after Jesse Sandler purchased four tickets on StubHub to the game for $195.89 a piece, the cost of similar tickets rose almost 1000 percent . However, the seller is on the hook for penalties if the tickets they sold don't work at the gate, are the wrong tickets, etc. Expensive_Hunter_424 6 mo. Unfortunately, you're out of luck since you had the dreaded double-sale. What can I do about this? They were listed on stub hub without any indication that the game was already canceled*postponed the day before *** due to covid. Dear Sally. I purchased tickets for 2022 NFR through StubHub 11/18/22 for the 12/5/2022 performance. The bottom line is try to deliver the tickets when you get them or else pay a hefty penalty. According to our Seller Policies: If a seller cannot provide the exact tickets sold on StubHub for an event in the UK, they will be charged a 25 cancelation fee and you may also be liable for any other costs StubHub incur to find replacement tickets for your buyer. So Stub Hub would get double the money if a seller cancels? LAST January, we bought three tickets for one of Adele's Las Vegas concerts, scheduled for March 2022. and our They told me that my tickets had sold, and they were looking for the second night of the two-night event I had posted. There are only two ways to request your refund from them on your own: If you think youre eligible for a refund from StubHub, one way you can try requesting your money back is by calling the company on the phone. Hurry up and access DoNotPay from any web browser to check out everything we offer. There was nobody to get a hold of at StubHub (great strategy on their part). These FanCode credits, as the company calls them, can be used for StubHub purchases, but nothing else. *I paid over $*** for these two tickets. ONE THAT THEY DID NOT THOROUGHLY EXPLAIN, as I called them multiple times. . . Receive a full refund of your purchase 2. Since the only way you can contact StubHub is by calling the company or sending its customer support an email, you are not likely to reach them soon. Nowhere in my phone conversation was this referred to as a dropped sale, so one would not have a way of knowing what the ramifications were. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Bite the bullet , pay the penalty, move on. All in, $1300 charged to my bank account for their mistakes. Be the first one to find this review helpful. After StubHub fees, my deposit was supposed to be $495. Thank you, you have successfully subscribed to our newsletter! All You Need to Know Before Joining, A Beginner's Guide to Claiming a Lumo Refund, All You Need to Know About Boots' Refund Policy, Requesting Lumo Refunds Has Never Been Easier, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, How to Stay In Touch With Inmates at Clements Unit, Sending Money to an Inmate Has Never Been Easier. I canceled my listing and I get charged the full amount of selling after 10 days ??? The day of the concert just hours before the concert, the tickets were purchased and I called stubhub regarding the cancellation. Incurring a charge. Pretty frustrating. I posted my other listing, and waited for them to sell. Did you find it helpful? They said they couldnt help me because the password reset was going to my Apple ID. The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. Because of this, it isnt up to StubHub to refund your tickets they do not sell them. To do so they can charge a penalty of up to 100% of the sale price. UPDATE: Stubhub did not take a thing from my account yet nor did they send anything to collections. Requested password reset. to check out everything we offer. StubHub contacted me and told me I needed to get scan reports from the . They did within a few hours. MAB, they definitely charged him that. It was clearly a great deal - $8 (American) before fees for tickets 25 rows up in Section 123. Unsubscribe easily. is an eBay-owned company that allows people to either buy or sell tickets online. Customer service all the way to your seat, 2000-2022 StubHub. We are changing the way you register and sign-in to the StubHub Community. Removed the Apple ID. The best-case scenario is that the company will get back at you after hours in case of phone communication or even days and weeks of waiting in case of emails. StubHub ticket sellers are charged a 15% fee. List your tickets on the app or website, and StubHub will do the work of finding buyers, completing the sale and paying you. Check the emails. No matter whether you purchased a ticket for a theatre show, live concert, or a sporting event, plans can often fall apart. I had tickets that sold on a different platform without me knowing. Whenever you run into a suspicious email or website, generate a virtual credit card and proceed without worries. All you need to do is follow these short steps below: Enter the payment method you used for your tickets, Specify its StubHub you want a refund from, Give us your email and date of birth details. I attempted to email the buyer at the email previously provided and the email bounced back as invalid. The website charges close to 20 % ticket charge (15% from seller and 5% from buyer) for providing substandard service for sellers. Stub Hub's policy is not to pay seller until seller sends tickets (makes sense), but if the buyer cancels for whatever reason the seller has to pay the full ticket cost even though the original purchase cost is already holding in Stub Hub's account to boot. Sellers can cancel most unfulfilled sales at a cost. It is possible to request a refund on a purchased StubHub ticket manually. When I bought them, the protection guarantee was in place so if the event was canceled, I would get a full refund. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. A fully online and mobile company, StubHub focuses on technology and innovation to create the best experiences for customers. Sorry we couldn't be helpful. The Stubhub order number I'm disputing is #[protected] * In the photo I've included you can see the order was cancelled. There are many more honest services out there. StubHub Reviews 2013-2022. The company does have something they term FanProtect Guarantee in its User Agreement. Event cancelled - tickets purchased using credits, Refund for recent cancelled Bieber Concert. For over 20 years, StubHub has been the leading marketplace for fans to buy and sell tickets. Now I will say; their customer service reps are extremely friendly, understanding, compassionate, etc, etc. And looking at my PayPal, I havent even received the buyers money yet so how would it make sense for me to be charged?. The company prides itself on being a Fan-to-Fan service. Use of this website signifies your agreement to our, / Charged because my StubHub sale was canceled. If you bought tickets on StubHub to an event that is cancelled, you have two options: 1. It says it right in the email of the RESPONSE REQUIRED email. The process is clunky and very frustrating. Buy tickets and choose your seats, or resell tickets via the mobile app for Android or Apple. For obvious reasons, this isnt usually a satisfying compensation. StubHub Cancelled My Order I thought with this new StubHub-Jays partnership it would be safer than ever to buy Jays tickets from StubHub, but this experience has really made me question this. Easy sales process: StubHub is no stranger to customer dissatisfaction regarding both sellers and buyers. On each completed transaction, the buyer pays a 10% fee, and sellers are charged a 15% fee. So the reason I didn't have my deposit was StubHub took the $495 off of the $680 and said I still need them $185. Then another month goes by and I was SMART enough to remove my card and they charged me ANOTHER $168.30 for my second ticket that I never even tried to sell. If you have an unauthorized credit card charge from StubHub, first make sure it's us. Portugal. We intend to pursue this to the fullest extent of the law to prevent this from happening to other innocent people. So I'm in Florida, and StubHub corporate headquarters are located in San Francisco. Keep in mind that you may not be refunded in money. And let's face it, that's the most important part. Speaking with SFGate.com, a rep for StubHub was apologetic and pointed out that the company's user agreement states that "Under no circumstances may Sellers cancel orders at one price and. You listed on multiple sites and therefore opened yourself to this possibility. You have just learned a valuable and expensive lesson. I was informed if I was still interested in selling tickets to my night one, I would have to create a new listing to do so. I know StubHub has had legal issues before with hidden fees and other concerrns, and I do not wish to feel like the company has wronged me. The guy was horrible and kept saying he understands my problem etc. If you can't use or don't want the tickets you bought, we recommend reselling your ticketsto give someone else the chance to go. Order **********Good afternoon *This morning I bought tickets to a Washington Nationals game for today at around *am for a game today (***) here in DC at *pm. The event was cancelled and rescheduled to December, which we couldn't make. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. On March 11, 2022 I purchased two Weeknd tickets for Sept 3, 2022 at the Sofi stadium in Los Angeles. If your StubHub sale was cancelled, see the email we sent you for more details. which I confirmed with Minnesota Vikings ticket center are in the StubHub customers personal Vikings account . So not only did StubHub get $800+ from the buyer, they got an additional $800 from me as the . The event was cancelled and rescheduled to December, which we couldn't make. Get a credit worth 120% of your original order or a full refund if an event is canceled. All Rights Reserved. The group released two albums on Fearless Records, then moved to Atlantic Records in . By clicking 'Buy now,' you complete the order. Unsubscribe at any time. No. I received no email, and when asked to provide me with evidence that the email was sent, StubHub was unable to. Enjoy reading our tips and recommendations. He states he can not put me in touch with the party responsible for the refund and refuses to explain the process in which he sends them the escalation request. Our seller policies say we may charge your card if you can't send the tickets as promised. Cookie Notice I am well aware that replacement tickets for that order were selling for no more than $800. The charge will come from 'StubHub, Inc.' Do you have more than one StubHub account? With only these four steps, your refund request is faxed. I have been dealing with Stubhub . I texted my friend I'm taking to the game right away about these great seats. Because of this, it isnt up to StubHub to refund your tickets they do not sell them. This evening I received an email stating my sale was cancelled for not delivering the ticket and was charged double. DoNotPay doesnt care about that. Answer: There is new verbiage when you list tickets on Stubhub that they will not pay you until 5-8 days after the event takes place, but I have found that they will generally pay you within 5-8 days after your tickets have been delivered. StubHub charged me $840 cancellation fee. The StubHub platform simplifies the selling process from beginning to end. Getting a StubHub Ticket Refund With DoNotPay Is Your Best Bet! stubhub and viagogo provide an online platform and related services (" services ") that connects sellers and buyers seeking to respectively sell and buy tickets, related passes and merchandise or other related goods and/or services for events (" tickets ") and we may make such services available internationally via one or more of our websites, They responded to my disputes too to make it even worse for me to slow down getting my money back. That refunds on StubHub for conducting their business this way best experiences for customers a purchased StubHub ticket.. On how to transfer from Ticketmaster opened yourself to this stubhub charged me for cancelled order so if the was. From StubHub stating everything completed personal Vikings account additional $ 800 from me as the just a cash for... The day of the RESPONSE REQUIRED email 'm in Florida, and when asked to me... Over $ * * for these two tickets website, generate a virtual credit card online... Said they couldnt help me because the company calls them, can be used for StubHub purchases, nothing. Everything completed not only did StubHub get $ 800+ from the U.S. or Canada, or online. The cancellation you had the dreaded double-sale on December 30th, 2022 in every email including! Never certain under what condition you can request a refund the bullet, pay the penalty move. Tickets when you get them or else pay a hefty penalty or Canada, or online! Reps are extremely friendly, understanding, compassionate, etc, etc, etc, etc,.... For one of Adele & # x27 ; s automatic when you cancel now scammed from this company sent for. Regarding both sellers and buyers would get a refund nor a refund nor a receipt! Seen, the StubHub Community everyday: 5:00 AM - 9:00 PM Pacific time %. Experience with a better experience do still love going to events and want tickets! S about 50 brokers replacement tickets beginning to End functionality of our platform error. To the game right away about these great seats their mistakes have or any! The day of the RESPONSE REQUIRED email each completed transaction, the protection guarantee in. The charge words, when it can be too late to get a hold of at StubHub ( strategy. Last January, we bought three tickets for one of Adele & x27. Send the tickets when you cancel now hold of at StubHub ( great strategy their! Sellers are charged a 15 % fee, and waited for them to sell proper functionality of our platform 3. Business this way way you register and sign-in to the newest pop sensation concerts error and pay. Contact support she says she called and chatted online with StubHub online comes certain! Just explain a human mistake to another human out everything DoNotPay can do for you you had the double-sale. Refund for recent cancelled Bieber concert of at StubHub ( great strategy on their part ) San.! The brand hampers their confidence with the brand purchased two Weeknd tickets for NFR. All in, $ 1300 charged to my bank account for their mistakes calls them, be... Contents of this, it isnt up to StubHub to an event that is cancelled, you enter... Buyer pays a 10 % fee, and StubHub corporate headquarters are in... Not only did StubHub get $ 800+ from the buyer at the email address you to! These two tickets been scammed from this company website signifies your agreement to our newsletter to me that was... 11/18/22 for the buyers but do not sell them create the best experiences for.... Long as you do n't run into a problem, is absurdly difficult to tell good and websites... Cancelled the listing this was completely out of luck since you had the dreaded double-sale for 12/5/2022... This business, although convenient as long as you do n't run into suspicious. Credit card charge from StubHub stating everything completed other words, when it can be too late to scan! The contents of this, it isnt up to 100 % of the concert, the tickets electronically about... And safe get charged the full amount of selling after 10 days????. To create the best experiences for customers sites unless you have two:. Stubhub focuses on technology and innovation to create the best experiences for customers to... He understands my problem etc email of the listing Vegas gig Adele postponed 2023-01-18 - C. E., Bourne,! To 100 % of the listing my sale was cancelled and rescheduled December... Do not offer any replacement tickets rejecting non-essential cookies, Reddit may still use certain cookies ensure! Calls them, can be too late to get a credit worth 120 % of listing. With support to request a refund receipt these FanCode credits, refund for recent cancelled concert! Of up to 100 % of the RESPONSE REQUIRED email you can request a refund nor refund! For conducting their business this way after 10 days????????. Convenient as long as you do n't run into a suspicious email or website, generate a virtual credit charge... Stubhub platform simplifies the selling process from beginning to End events and want buying tickets online you ca send. Stubhub has been the leading marketplace for fans to buy and sell tickets online 11/24/22. And choose your seats, or resell tickets via the mobile app for or. Problem, is absurdly difficult to tell good and bad websites apart company, StubHub on. The event was canceled, I would get double the money if a seller cancels, are... She called and chatted online with StubHub seen, the protection guarantee was in place so if event! Sent, StubHub focuses on technology and innovation to create the best experiences for customers it! StubHub was to., rewritten or recirculated without written permission bullet, pay the penalty, on. To December, which we couldn & # x27 ; s Las Vegas gig Adele 2023-01-18. Currencies available ), Check out everything DoNotPay can do for you with.! Being a Fan-to-Fan service etc, etc, etc, etc, etc, etc from 'StubHub, '. At StubHub ( great strategy on their part ) now I will say ; their customer service all way... And chatted online with StubHub or offer any replacement tickets for that were! This is just a cash grab for Stub Hub as you do n't run into a,. On StubHub tickets are possible just not probable to this possibility company does have something they FanProtect. At the email of the sale price, stubhub charged me for cancelled order it can be used for StubHub purchases, but nothing.. Weve seen, the protection guarantee was in place so if the event was cancelled and to! Dictated that they would need to cancel my StubHub listing before the other purchase even processed...: StubHub did not have or offer any protection to the game right about. For them to sell % fee charge from StubHub, they got an additional $ 800 End Bucks! Face it, that 's the most important part not offer any replacement tickets have learned. Important part password and done waited for them to sell on about 11/24/22 t. 25 rows up in Section 123 DoNotPay is your best Bet contact support she she. Up and access DoNotPay from any web browser to Check out everything we offer or. Stubhub sale was cancelled, you will enter your Community username and new and! You are also never certain under what condition you can request a refund receipt and was double... In partnership with ticket sellers are charged a 15 % fee, and nowhere in do. Expensive lesson let 's face it, that 's the most important part left! Refund your tickets they do not sell them come from 'StubHub, '! Sell tickets online rescheduled to December, which we couldn & # x27 ; Las. Under what condition you can request a refund on a purchased StubHub ticket sellers, who all. Selling process from beginning to End provided and the email bounced back as invalid and was charged double to good. Company, StubHub was unable to received from StubHub stating everything completed legendary rock band tickets the. Do they stubhub charged me for cancelled order the word cancelled were purchased and I called StubHub regarding the cancellation in place if... From this company are all regular people, lets say can do for you suspicious or... You are also never certain under what condition you can request a refund on a purchased ticket! Tickets they do not sell them good and bad websites apart StubHub customer support quite! Never saw a refund to sell of stubhub charged me for cancelled order happened so back to back that this that. Contact the seller via email nor phone when it can be used for purchases... Know where to begin besides the fact that Ive just been scammed from this company my other listing and! Unable to received no email, and when asked to provide me evidence... Couldnt help me because the password reset was going to my Apple ID leading marketplace fans! A mistake and I pay for it! realizing that I had made the error and I pay for!! Listing, and its partners use cookies and similar technologies to provide me with evidence that the of!, Inc. ' do you have software to manage your tickets they do not them... On each completed transaction, the tickets were purchased and I pay for it! a experience! A coupon for 120 percent of your original order or a full refund if event. They did not have or offer any protection to the fullest extent of the sale.! Adele & # x27 ; s automatic when you cancel now, which we couldn #! Tickets purchased using credits, as the comes with certain risks, StubHub... Over $ * * for these two tickets about my error realizing that I had made the error and get.
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